Company overview
A major UK fleet provider faced increasing pressure to maximise vehicle uptime while managing a shrinking skilled workforce. Traditional processes relied heavily on vehicle technicians manually documenting repairs and waiting for access to senior experts, which slowed response times and created workflow bottlenecks. Every minute a vehicle was out of action generated costs, from lost productivity to customer delays, making it critical to find a solution that could improve operational efficiency and service continuity.
The Autotech Connect solution
The fleet provider deployed Autotech Connect’s Remote Expert assisted reality headsets, powered by RealWear technology. This hands-free solution allowed technicians to work while connecting with master technicians in real time, regardless of location.
AI-assisted voice-to-text functionality transformed observations and instructions into instant reports, eliminating hours of manual administration. Technicians could access repair manuals and technical data on command without stepping away from the vehicle or pausing a job. The solution enabled more efficient workflows, faster problem resolution, and knowledge sharing across the workforce, while also supporting the upskilling of technicians as they worked.
Measurable impact and results
- Operational efficiency gains: Vehicle downtime reduced by up to 93%, with real-time task documentation allowing technicians to focus more on hands-on work and increasing the productive use of skilled staff.
- Faster problem resolution: Live access to expert guidance helps resolve complex issues more quickly while strengthening technician confidence and capability.
- Knowledge retention: Senior and master technicians can continue to support teams remotely, safeguarding specialist skills and mentoring newer staff to ensure critical expertise remains within the business.
