Company overview
A major UK Mercedes-Benz dealership group, operating multiple service sites with a workforce of 95 technicians, was looking to improve technician productivity and operational efficiency while maintaining high service standards in a competitive automotive market. Technicians were spending significant time on administrative tasks, which reduced the amount of hands-on repair time they could dedicate to vehicles. The dealership faced the need to streamline workflow, reduce Vehicle Off Road (VOR) periods and enhance service delivery without compromising quality.
The Autotech Connect solution
Autotech Connect provided Remote Expert assisted reality headsets powered by RealWear technology to the dealership. This hands-free solution allowed technicians to capture notes verbally while working, access repair data on command and communicate instantly with senior experts without leaving the vehicle. By reducing administrative delays and providing real-time technical support, the solution has been designed to enable more efficient workflows and facilitate knowledge sharing across multiple sites.
Measurable impact and results
- Time and productivity gains: Early analysis suggests that technicians could save 30 minutes per day, equating to around 100 extra productive hours per technician per year. Across 95 technicians, this delivers roughly £945,000 in potential additional annual revenue at a £105/hour recovery rate.
- Operational and customer benefits: Shorter vehicle turnaround times and reduced VOR are expected, leading to a better customer experience through faster, more seamless service.
- Commercial and workforce impact: Increased productive hours should support higher parts sales, while the solution provides a sustainable way to enhance technician capability and preserve expertise across the business.
